5. Holds and Set-Asides


Where do I pick-up items I placed on hold?

Patrons may pick-up their own holds from an area immediately west (right) of the Circulation Desk. Items will remain on the hold shelf for 7 days, after which they are returned to the owning library. (Unfortunately, the seven days cannot be extended.)

You will need the Library card that was used to place the hold in order to check out the item(s).

Holds may be checked out on the self-check machines.

Holds are filed in alphabetical order by a code comprised as follows

  • the first two letters of your first name
  • the first two letters of your last name
  • the last four digits of your Library card number

John Doe, 29876 12345 6789 (library card #) = JODO6789

Why can’t I pick up holds for other members of my family?

You can, if you have their library card with you. If you don’t have the card that the hold was placed under, we can’t be certain that you have the permission of the person who placed the hold. We take your privacy seriously, and now that holds are out in public view we have to be even more careful. That is why we file holds using a code that doesn’t result in family members having all of their materials together, and also why we require that you have the card that the hold was placed with in your possession when you pick up a hold.

Why is there a limit of only 15 items on hold?

Library staff have worked hard to keep up with the demands for materials, but the online catalog has made placing holds so easy and popular that the workload is getting beyond us. Although total staff is decreasing, the number of items reserved has gone up 160% in the last six years.

Many people reserve things even though at that very moment they are on the shelf at Appleton. Those requests join thousands of others. The following day we receive a notice and need to retrieve the materials (see the next paragraph on set-asides for a better way). Pulling thousands of items off the shelf is a great service but very labor intensive. In order to keep going, we had to create stricter limits.


Set-Asides - If you notice that an item is available at Appleton Public Library, rather than placing a hold please call us for a set-aside: we will go to the shelf immediately to check for the item which will then be set-aside for you on the hold shelf for a total of 7 days.

  • If you need a non-fiction book, please call the Reference Desk (920-832-6173).
  • For fiction, large print, videos, cds, magazines, or items in the Teen collection, please call the Information Desk (920-832-6177).
  • For Children's items, please call the Children's Desk (920-832-6187).