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* If you are asked for a login and password rather than just a library card number, on that very same page please click on "Help" in the upper-right corner and look at the second-last topic in the Help screen regarding this issue. If adjusting the anti-virus settings still does not resolve the problem, please read the fourth-last topic "Why can't I log in to ReferenceUSA?" If you still cannot connect, Reference USA asks that you contact their 1-800 number for trouble-shooting
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