Provide resources and assistance for individuals seeking and evaluating information.

Strategies:

1. Provide an online catalog and web pages that are accessible and user-friendly, including to those with special needs.
2. Increase use of the library's electronic resources and website.
3. Present programs on using the Internet and electronic resources to find quality information.
4. Provide services and collect materials for independent learners and the business community.
5. Provide services and materials responsive to individuals with special needs.
   

Help children and young adults develop a lifelong love of books and learning.

Strategies:

1. Present programs in collaboration with area schools or other education agencies.
2. Collect materials for students and educators that supplement and complement school collections.
3. Develop collections and programs that encourage reading and learning for children, young adults, and families.
4. Promote reading for pleasure and work with schools where possible.
   

Provide access to current, popular materials and programs.

Strategies:

1. Provide displays and exhibits on topics of current interest.
2. Look for opportunities to partner with other organizations to present programs of current interest.
3. Collect materials of current interest, balanced with other collection needs.
4. Look for increased efficiencies in reshelving materials.
   
   

Provide dependable and reliable information.

Strategies:

1. Provide quality reference service, readers’ advisory and bibliographic instruction through a variety of channels, including walk-in, telephone, e-mail & other electronic queries.
2. Develop the website and additional online resources.
3. Survey selected areas of the collection for currency each year.
   

Provide local information, a community gathering place, local history, and cultural diversity resources.

Strategies:

1. Seek opportunities for cooperative services and programs in local history and diverse cultures.
2. Provide meeting space for local groups and organizations.
3. Identify and create web-accessible local information resources, databases, indices, and documents.
4. Maintain involvement with local organizations with compatible missions.
   

Provide an adequate number of well-trained staff and volunteers.

Strategies:

1. Annually review the plan with the Library Board and the staff.
2. Annually review staff objectives to reflect service demands and available resources.
3. Hire high-quality staff and provide them with adequate compensation commensurate with other libraries and other City employees.
4. Provide the staff with training opportunities which promote skills development, excellent customer service and fulfillment of the library’s mission.
5. Respect the value of each staff member, promote teamwork and communication, and provide good management and supervision.
6. Seek opportunities to promote collaboration and share information between sections.
7. Annually review tasks and jobs that could be performed by volunteers.

Review service needs and ensure adequate financial resources.

Strategies:

1. Annually review service needs and set objectives based on statistics, surveys, and user feedback.
2. Annually review staff budget and training allocations to meet goals, objectives, and section needs.
3. Actively promote library services and communicate library support needs to the community.
4. Use financial support from the Library Foundation and FOAL to supplement the operating budget.
5. Develop budgets based on goals and annual objectives.
6. Work with OWLS to achieve at least 90% reimbursement for serving county residents.
7. Review fees for services where appropriate.
8. Seek additional grant funding as appropriate.
   

Use appropriate technology to provide service, assist staff, and increase efficiency.
(See also 1.1, 1.2, 1.3 4.1, 4.2, 5.3)

Strategies:

1. Participate in OWLSnet migration of the integrated automation system
2. Develop library resources to support computer delivery of services remotely and in-house
3. Review materials security systems, including options for automating check-out, check-in and sorting operations.

Ensure clean, safe, well-maintained and easily accessible facilities.

Strategies:

1. Study additional facilities, including a joint library or library district for improved service, support and efficiencies.
2. Ensure that facilities are well-maintained, including budgeting capital expenditures.
3. Work to provide a safe and welcoming library environment.
4. Work to provide adequate parking for library users.